Shipping, Returns, & Exchanges

We love our products and hope that you do too! We are happy to accept returns or exchanges within 30 days of the
delivery date.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or
magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous
materials, or flammable liquids or gases.


Please note: Items purchased as final sale cannot be returned or exchanged. Lovilife return policy applies to new and
unwashed items in original condition and packaging. We will issue a refund or send an exchange product when we
receive the return. All issued refunds will be for the item’s purchase price only. Shipping charges will only be refunded if
your product was damaged or defective. You will be notified once the returned item is received. We reserve the right to
deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

For refunds or exchanges of Lovilife products that were not purchased at Lovilife.com, please return item(s) directly to
the place of purchase, and follow their specific return and exchange policies. For product warranty issues, please keep
your receipt or record of purchase. Warranty issues may not be addressed without proof of purchase from an
authorized Lovilife reseller.
Lovilife does not support purchases made from eBay or any unauthorized retailer. All returns are subject to final
approval from Lovilife Customer Service Department.

Yes. We provide shipping to over 200 countries around the world. However, there are some locations that we are
unable to ship to such as APOs and FPOs. If you happen to be located in one of those locations, we will contact you via
e-mail.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes
once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to
its final destination, which are determined by your local customs office. Payment of these charges and taxes are your
responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in
your country. For further details of charges, please contact your local customs office. The recipient is the importer of
record and must comply with all laws and regulations of the destination country, including ensuring lawful import of
our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.

 
  • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart
  • and proceed to the checkout page, where you will be shown options and prices for shipping.
  •  We offer $5 flat rate shipping on all orders under $75.00 or free shipping on orders over $75 in the USA (only the
  • 48 contiguous states)!
  •  If paying by a Visa, Mastercard, or Discover credit card, your account will not be charged until your order ships.
  •  If you see a pending charge on your account prior to shipping, this is an authorization hold to ensure the funds are
  • available.
  • Our handling time takes 3-4 business days from receipt of payment, Monday through Friday.
  •  If a product is temporarily out-of-stock, you will be notified and can opt for a back-order or substitution.
  •  After placing your order, you may click the "My Account / Order Status" link at the top right-hand side of the page
  • to track the status of your order.

Shipping time varies by location. These are our estimates:
*This doesn’t include our 3-4 days processing time.
Products containing liquid or batteries cannot be shipped through usual shipping methods. Therefore, please allow 3-6
weeks for delivery for products containing liquid or batteries.
In some instances, delivery may be delayed depending on your country's customs, postal service or natural disasters
which is out of our control.
Lovilife is not responsible for customs fees, import duties, taxes, or any other charges. The customer is responsible for
the charges, even if the shipment is refused upon delivery.

No, not at this time. However, for some of our products that are sold on Amazon.com do offer this service.

Order Issues

If you need to make a change to your order, please contact us as soon as possible. We try to fulfill and ship orders

quickly, but generally, changes can be made to an order within the first 12-24 hours after it was placed. To make

changes, please contact us and well be happy to help! 

 

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free

shipping, tracking is not available. If you haven’t received tracking info within 5 days, please contact us.

 

When your items have been dispatched, we will send a notification email to your registered email address. The tracking
number is normally available within the next few days of dispatch. You may also check on the status of your order at
any time by emailing the customer support desk at [email protected]

 

 

For some shipping companies, it takes 3-5 business days for the tracking information to update on the system.  If your order was placed

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a
replacement. For UAE / HK customers, please be sure to provide your PO Box or Zip Code (whichever is available) so
your local post office can deliver your order(s) to your mail box or door step.

We know how important your order is! Lovilife provides our customers with the option to track your package. If the
tracking information states that your items have been delivered but you have not received it, please check around your
neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they
received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Lovilife does not hold the responsibility for packages that are lost or stolen
in transit. If you are still unable to locate your package, you must contact your local post office or the courier
company to discuss the issue and file a claim with them.

We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be
shipped separately. You may receive one item before the next. So, don't panic if you don't receive all of your items at
once…they are on the way
If you have any other questions, please contact us and we will do our best to help you out.

It is the responsibility of the customer to make sure that the shipping address was filled up accurately. Once you have
placed an order, the information goes straight to our fulfilment team which takes 3-5 working days to process. After
which our fulfilment team will send the tracking codes to the data entry team to update the tracking codes and send a
shipping confirmation email to you. Hence, if you need to make any changes to your shipping address, please contact
our Customer Service within 3 hours of placing the order. Please ensure that all the information you have provided is
correct before submitting your order to prevent losses in mail or other mishaps from happening. NOTE: To all
customers that provided a different shipping address than their permanent address, we will not be responsible for lost
or undelivered parcels and/or if you moved out of the address you provided us. Do note:
To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and
shipping of your orders.
Customs, Postal Services & Us (Lovilife) are different entities hence we are not liable for any delays caused by customs
or local post services.

Lovilife will not be liable or responsible for undelivered orders that is lost due to the incorrect shipping information that
the customer has provided. We will only be able re-ship the order if it was Returned to Sender and the customer will be
responsible for the shipping cost (dependent on shipping method) + processing fees ($5.00USD) for re-shipping the
order. There will be no refunds issued for orders lost due to incorrect shipping information provided by the customer.

Parcel lost in transit happens when a parcel is lost during transit between order shipped and before delivery. Lovilife
will automatically ship out the replacement at no extra cost once the parcel is confirmed lost by our designated logistics
partner. A new tracking number will be sent via email once the replacement parcel is shipped out.

We are unable to guarantee when a specific item will be restocked, but can give an estimated time frame. Feel free
to contact us for more information.
 
If you’d like to be notified when a specific item is back in stock, follow these steps:
1. Go to the product page of the desired product
4. Select "Email Me When Available" under the "Sold Out" button
5. Enter your email to receive a restock notification
 
Additionally, we will announce when the product will be released on social media. Stay tuned!

To report a damaged item, please use the following process:
1) Contact our Customer Care team via the Contact Us form.
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items
in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed
outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.